If an agent cannot create listings from their profile, please check the following:
-
1. Allow adding listings via frontend
Make sure the agent is allowed to add new listings from their profile.
Go to Settings → Agent → Enable adding new property via frontend and ensure this option is enabled. -
2. Check Subscriptions settings
Verify whether the Subscriptions feature is enabled.
Go to Subscriptions → Enable subscriptions.
If enabled, the agent must have an active subscription to create listings from their profile.
Disable this feature if you do not plan to use subscriptions. -
3. Verify Agent role
Ensure that the Agent role exists and is properly assigned.
Some third-party plugins may override user roles and capabilities.
Go to WordPress → Users, find your agent user, and confirm the correct role is assigned.
Tip: If you recently switched from the Simple version or updated the plugin, role capabilities may require a refresh.
You can safely deactivate and activate the plugin once to ensure all roles and permissions are properly applied.