Support coverage

Posted by admin

December 20, 2017

1. Support coverage

Estatik Support includes Mon-Fri email and chat support. We do not provide support via phone or other devices.

What we do:
* help to figure out any issues with incorrect configuration of the Estatik plugin
* help to figure out conflicts with themes
* provide you with documentation and video tutorials
* advice as for the server requirements and issues connected with it.

What we do not:
* we do not contact MLS directly to figure out your questions regarding RETS credentials or any others.
* we do not contact your hosting provider directly. We can tell you what you must ask about or request from hosting tech support.
* we do not setup cron on your server until you ordered paid setup service. You do it yourself using our documentation.