Frequently Asked Questions

Listings

How can I change Single property page link?

If you want to change the default slug of Single property page, i.e. /property in URL - your_website/property/property_title/ into custom one, go to Estatik>>Settings>>General and find the Custom Property Slug URI field.

 

 

Add there the slug you like and click Save.

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PDF is not working

If you click on PDF button and it says that file is corrupted or opens nothing, please make sure that you have pdf lib installed at your host provider and php version is 5.3.x and higher.

If PDF still doesn't work and logs show the following error:

Fatal error: Call to undefined function Dompdf\mb_internal_encoding() in...

Contact your hosting provider and check if PHP extension php_mbstring enabled on your server.

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404 Error: Page not found

Please go to Settings >> Permalinks and click Save button there. After go to site and view result.

estatik permalinks

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Listing cannot be updated

If you click on Update button and nothing happens, please, check if you have marked any of custom fields in Fields Builder as Mandatory:

Plugin won't let to save the listing till the Mandatory field is filled.

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Agents

Register page doesn’t work.

If you created the page with shortcode [es_register] but it doesn't work, make sure that you check marked Anyone can register option in General Settings in your WordPress website admin area.

es_register shortcode doesn't_work

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Listings not published

If agents have added properties, they will be not published at once. Listings will stay unpublished until Admin who receives email with the link to the listings, will approve and publish it.

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General questions

Are there any restrictions on use of the plugin?

No there are no restrictions on use: you can install the plugin endless number of times on unlimited number of sites/domains.

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What’s the difference between Pro & Simple versions?

Please check out this table with all features of the plugins to find the difference.

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Can I use Estatik Themes without plugin?

No, as all Estatik themes - Native, Trendy, Project, Portal and Realtor - are developed and designed together with the Estatik plugin. If you install theme separately you will not have all features that you can see on themes demo websites.

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Does it work with any WP theme?

We didn't test it with all WordPress themes that are available in the Internet but we did test it with many themes developed under WordPress guidelines and can confirm that the plugin and its widgets will work smoothly on them.

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Customizations

How can I add new features to the plugin?

The source code is open and you can customize it according to your requirements, of course if you have enough knowledge and skills.

If you need any help, please contact us and provide with detailed specifications - we will do our best to help you and provide hints for code modification.

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How can I update the plugin after customization?

If you have customized the plugin slightly, e.g. changed css a little or made some slight code change, you can update BUT before that please make backup to save the changes you have. If you customized the plugin via child plugin, you can make update right away. Please, note, that the update can be done within major plugin version.

If you ordered customization service from Estatik team and our developers made custom work, you can update without any issues within major plugin version the customization was done for. We do customization in the child plugin and i doesn't intefere with the core plugin.

 

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How can I get custom changes repeated?

In a case you have deleted all the custom modifications and would like to restore it, you will also have to repeat the payment as we don't have any copies on our server and will have to do it again from the very beginning. The copy of customized plugin can be saved only in case of preliminary arrangement.

Please, do make backup of your website before and after customization is done.

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Social sharing issues

There is no image of listing when I share listing page via Facebook or open PDF flyer, why?

Please check if your images have titles without spaces. Use underscore [ _ ] instead of space to avoid issues with PDF or Facebook features.

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Estatik White label

Can I remove Estatik branding from your plugin at all?

Estatik Simple users can only switch off Powered by link from frontend. Estatik PRO and Premium have option to remove branding at all from both sides - admin and frontend.

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Errors

How to fix “Are you sure want to do this” error?

There are many reasons why the "Are you sure you want to do this?" warning is displayed on your site.

That's why the issue can occur when trying to do very different tasks like :

  1. 1. Uploading a theme or plugin
  2. 2. Publishing posts or pages
  3. 3. Creating tags or categories
  4. 4. Inserting an image into a page or a post
  5. 5. Customizing a theme
  6. 6. Updating WordPress core or plugins and themes
  7. 7. ...any other administrator tasks

 
This documentation reviews the most common scenarios and fixes for this problem.

Before trying any other solution, we recommend to clear your web browser's cache and cookies.

  1. 1. You are trying to upload a theme or plugin with an incorrect file format

You are trying to upload other than ZIP Compressed version. Other compression formats are not supported while uploading a theme or a plugin in wordpress. When installing any plugin or theme in WordPress, the file should be uploaded as .zip file.

  1. 2. Problem with PHP memory limit or upload max size

The problem may also occur when either the max post size, max upload size or PHP memory limit defined for WordPress has been exceeded. You can either fix it by yourself if you have intermediate server skills, or ask your hosting company to do it for you.

  1. 3. Plugins or theme problem : deactivate all plugins and revert to a default theme

If the previous solutions did not fix the problem, try to deactivate all your plugins from your WordPress dasboard, and revert to a default WordPress theme like Twenty xxx . Then reactivate your plugins one by one until the error messages shows up again. This way you'll be able to identify which plugin is responsible for the problem. If you don't have acces to your WordPress admin dashboard, you might need to remove your plugins by using an FTP client.

  1. 4. Generate a new set of security keys

You can generate a new set of security keys using the WordPress Security Key Generator. Copy the entire output and paste it in your wp-config.php file.

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Wishlists & Saved Searches

Where I can see my wishlist & saved searches?

All favourite listings are saved and stored in your Profile page. Please make sure that you have created the page with a shortcode [es_profile].

saved-homes

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How can I switch OFF Add to favourite ‘heart’ icon?

You can switch it off in your Settings of the plugin:
how_to_remove_estatik_wishlist_icon

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